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FREQUENTLY ASKED QUESTIONS

  • Do you accept returns or exchanges?
    Returns are accepted within 90 days of delivery. If there is a flaw in the knife, we will happily accept it and pay for shipping to do so. A refund will be made once the knife is received back to us. If the customer simply wants to return their knife, they will be responsible for shipping costs. Exchanges are not accepted.
  • Will my knife have the same grain as its picture?
    Each knife has its own grain pattern, no two are identical. This allows your knife to be a true one of a kind.
  • What materials are the knives made from?
    The handle is made from beautiful olive wood. The metal is 420 stainless steel.
  • Can I change or cancel my order after placing it?
    Orders are processed quickly to ensure timely delivery. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once production has started.
  • Can I see a proof before my product ships?
    We do not provide photos of finished engraved or cut products prior to shipping. However, if requested, we are happy to send a digital design proof for your approval before production begins.
  • How can I contact you?
    You can reach us by filling out the form on the Contact Page of our website. We will respond as quickly as we can.
  • Do you accept Wholesale orders?
    Yes, we are partnered with Faire.com for wholesale orders. Visit our Wholesale page for the link to Faire. If you are not a member, that's ok. Please contact us directly for more information for direct wholesale orders.
  • Is there a minimum order quantity for wholesale?
    Yes, our minimum order quantity for wholesale and bulk engraved knife orders is 50. Please contact us to discuss your specific needs.
  • Do you offer bulk engraved knife orders for events or employee gifts?
    Yes! We specialize in bulk knife orders for company gifts, employee appreciation, holiday gifting, corporate events, and client thank-yous. Each knife is laser engraved in Georgia and crafted with care, making them a memorable and practical gift. Contact us directly to discuss bulk pricing, design options, and turnaround times.
  • What is the turnaround time for bulk orders?
    Typically 2 to 4 weeks depending on quantity and customization. Contact us early to meet your schedule.
  • Can bulk orders be customized with logos or special designs?
    Yes — we’re happy to offer custom engraving for bulk orders, including company logos, branding, or special artwork. Please note that additional lead time may be required depending on the complexity and volume of the order. Be sure to review our Customization File Requirements before inquiring about your custom design to ensure we can process your order smoothly.
  • Do you ship internationally?
    Currently, we only ship within the United States.
  • How soon will you ship my order?
    Our orders are normally fulfilled and shipped in 3-4 business days, sometimes sooner. Please note: it could take longer during holidays or for special requests.
  • Do you offer local pickup?
    Not at this time.
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