FREQUENTLY ASKED QUESTIONS
Do you accept returns or exchanges?
Returns are accepted within 90 days of delivery. If there is a flaw in the knife, we will happily accept it and pay for shipping to do so. A refund will be made once the knife is received back to us. If the customer simply wants to return their knife, they will be responsible for shipping costs.
Exchanges are not accepted.
Will my knife have the same grain as its picture?
Each knife has its own grain pattern, no two are identical. This allows your knife to be a true one of a kind.
What materials are the knives made from?
The handle is made from beautiful olive wood.
The metal is 420 stainless steel.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once production has started.
Can I see a proof before my product ships?
We do not provide photos of finished engraved or cut products prior to shipping. However, if requested, we are happy to send a digital design proof for your approval before production begins.
How can I contact you?
You can reach us by filling out the form on the Contact Page of our website. We will respond as quickly as we can.